Report an issue
Tell us what went wrong and we'll get back to you. Only what you type below is sent.
What happens next
Your report goes straight to the iCraft team — the people who build and operate the app you were using. We read every message. If you left an email, you get a reply within one business day; urgent production issues (payments, sign-in, lost data) are looked at within a few hours, day or night, because every app is monitored 24/7.
What to include
- The page or screen you were on, and what you clicked or typed just before.
- What you expected and what happened instead — an error message, a blank screen, a wrong number, a button that did nothing.
- Your browser or device, if the problem looks visual or only happens on your phone.
- A screenshot, if you can attach one when you reply to our email.
Privacy
Only the three fields above are sent — no cookies, no page data, no tracking. Your email is used solely to answer you. Reports are stored on iCraft's own infrastructure in the European Union and deleted once resolved. This form is operated by ICRAFT SAS for every app in the iCraft portfolio: SportFiler, IPZilla, Legitym, Klevyn, Tr4d3, Flowky, BumbleBox, Pulpi and the others.
Prefer another channel?
You can also write to contact [at] icraft.dev, or, if you are a client with a project in progress, follow it from your client portal. Reports about the same problem are grouped, so you never need to send twice — one clear message is enough.
How fast is a fix?
Small defects (a broken link, a wrong label, a display glitch) are usually shipped the same day. Anything touching payments, accounts or data is reproduced first, fixed, then verified on the live app before we reply to you — typically within two business days.